No matter the size of your business, the bill pay mobivore is the future.

For a growing number of consumers, the smartphone is the only device they use to access digital services, from online browsing and shopping to receiving and paying bills. Whether they’re on the go or on their sofa, these mobile-only consumers – or “mobivores” – want to quickly pay who they owe and get on with their life.

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MOBILE BILL
PAYMENT
PAYMENT VIA
APP OR WEB
YOUR
CUSTOMERS
DISCOVER
BILLMATRIX®
BILLMATRIX® NEXT
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KNOWLEDGE
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RESEARCH PAPER
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Mobile Bill Payment

The number of mobile-only consumers is growing rapidly. In fact, for the first time, more U.S. consumers accessed their financial institution's website this year via mobile device than through a desktop or laptop computer.

Top Reasons People Pay Bills with Mobile

47%

Easy to do

44%

Convenient when on the go

42%

Not near a computer

41%

Saves time

40%

Anytime access

34%

Last minute

19%

Email alert

79%

of online households now have smartphones, an increase of 20% since 2014

TEST YOUR KNOWLEDGE

How much did the number of bills paid via mobile phone increase compared to last year?

17%

17%

22%

22%

28%

28%

32%

32%

INCORRECT

The number of bills paid via mobile phone increased

22%

over the last year.

CORRECT!

The number of bills paid via mobile phone increased

22%

over the last year.

66%

​of consumers say receiving electronic bills increases their satisfaction with billers

Payment via Website or App

Nearly 1 in 5 visits to a biller homepage are now from a mobile device, up 54% since 2013.

33%

of bills are paid via a biller’s mobile site

27%

of bills are paid via a bank’s mobile site

TEST YOUR KNOWLEDGE

What is the volume of mobile bill payments from a billers mobile site?

7%

7%

12%

12%

19%

19%

33%

33%

INCORRECT

About 33%

of visitors to your website are coming from mobile devices

CORRECT!

About 33%

of visitors to your website are coming from mobile devices

Bill pay is the #1 activity when consumers visit biller sites from mobile devices

Your Customers

Look below to get a glimpse of your customers and their personalities. Take a peek into what they are looking for when they visit your website or mobile application.

Meet Sandra

College Student and Auto Loan Holder

Bought a new car and took advantage of your great loan rates

Uses her mobile phone for everything

Wants to pay off her loan on her terms, from different accounts each month

»

«

Meet Rob

A Coffee Lover and Workaholic

At the office he wants to check his credit card bill and sees he can turn off paper bills statements.

In his world there is no extra time to go through mail

»

«

Meet Bridget

Yoga Instructor and Mom of Two

She has a busy schedule to balance so when she makes her mortgage payment, and sees she can set up a recurring payment, she takes a relaxing breathe

She wants to set it and forget it

»

«

«

»

Meet Sandra

College Student and Auto Loan Holder

Bought a new car and took advantage of your great loan rates

Uses her mobile phone for everything

Wants to pay off her loan on her terms, from different accounts each month

«

»

Meet Rob

A Coffee Lover and Workaholic

At the office he wants to check his credit card bill and sees he can turn off paper bills statements

In his world there is no extra time to go through mail

«

»

Meet Bridget

Yoga Instructor and Mom of Two

She has a busy schedule to balance so when she makes her mortgage payment, and sees she can set up a recurring payment, she takes a relaxing breathe

She wants to set it and forget it

Discover BillMatrix® 

BillMatrix from Fiserv is a complete, easy-to-implement, multichannel digital bill pay solution for businesses of all sizes, allowing your customers to pay bills when they want, where they want and through the channel they choose.

Give Your Customers the Payment Flexibility They Demand

  • Customers can easily make their loan payments and pay from any account they have with a financial institution
  • Customers can manage multiple funding sources (ACH/electronic check, credit cards and debit cards)
  • Access to paperless billing and e-statements is simple to set-up
  • Payments can be scheduled and managed one-time, recurring and auto-pay

Receiving Customer Payments Is Now Easier Than Ever Before

  • Increased efficiency, spend less time handling customer payments and posting information to your system
  • Faster funds access, receive payments much faster than waiting for your customers to mail payments or make them in person
  • Streamline accounts receivable reconciliation process, reduce manual processes and decrease your time and efforts around

Are you a large corporate biller that has more that 250,000 bills per month?

BillMatrix® Next

 is our solution to address the large biller market.

To learn more about BillMatrix from Fiserv,
contact us at 800-872-7882.

Are You Ready to Test Your Knowledge of the Mobivore?

TEST YOUR KNOWLEDGE

Why did most users choose to pay bills with their mobile phone?

Saves time

Saves time

Easy to do

Easy to do

Convenience

Convenience

Last minute

Last minute

What type of bills do users most often pay with their mobile phones?

Electricity

Electricity

Credit card

Credit card

Cell phone

Cell phone

Insurance

Insurance

What percent of billers have implemented a mobile bill pay and presentment strategy?

16%

16%

20%

20%

25%

25%

28%

28%

What percent of customers who visit a biller site using a mobile device do so to make a payment?

18%

18%

21%

21%

29%

29%

35%

35%

What percent of users say they would be interested in receiving a mobile alert when a bill is due?

40%

40%

50%

50%

66%

66%

70%

70%

Want to Know More?

Download our research paper, Mobile Billing and Payment: Consumer Preferences and Billers’ Strategic Response. You'll get even more in-detail statistics about mobile bill payment. 

View Sources

A 360-Degree View of Mobile Billing and Payment: Consumer Preferences and Billers’ Strategic Response, Fiserv Inc. 2015

 

Seventh Annual Billing Household Survey, Fiserv Inc., 2014

 

BillMatrix Next Multichannel EBPP Solution, Fiserv Inc., 2014